Multi-agent service automation
An agentic platform that classifies incoming customer requests from email, web forms and tickets, gathers context from CRM, ERP and ticketing, and handles cases on its own or with human approval.
- Supervisor, classification, research, processing and quality-check agents
- PostgreSQL checkpointing, human-in-the-loop approvals, resumable cases
- Structured extraction from emails and attachments
- RAG over process documentation and historical cases
- Introduced AI-assisted development (Claude Code, Copilot) in the team